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* [[Support|Support Home]] » [[Known_Issues_and_Workarounds|Known Issues]]

==Description==

In certain environments, an issue with the bulk download action leads to the generation of a large amount of content in the KnowledgeTree temporary directory. Over an extended period of time the generated content may fill the relevant partition and prevent access to the repository.

==Affected Installations==
* [http://wiki.knowledgetree.com/Version_3.6.1 KnowledgeTree Commercial Edition 3.6.1]
* [http://wiki.knowledgetree.com/Version_3.6.1 KnowledgeTree Community Edition 3.6.1]
* [http://wiki.knowledgetree.com/Version_3.6-Community_Edition KnowledgeTree Community Edition 3.6]

==How to resolve this issue==

To resolve this issue, perform the following steps to apply the patch provided:

'''1.''' Download the patch at the following link:
http://kt-download.s3.amazonaws.com/customer-files/Bulk_download_patch.zip

'''2.''' Backup and replace the following files with the versions in the patch archive:
 <KnowledgeTree Directory>\knowledgeTree\lib\foldermanagement\compressionArchiveUtil.inc.php
 <KnowledgeTree Directory>\knowledgeTree\templates\kt3\standard_page.smarty

'''3.''' Open KnowledgeTree and clear your browser cache (CTRL+F5)

'''4.''' Clear the contents of the temporary directory:
Default location is '''<KnowledgeTree Directory>/var/tmp/'''

==Support==

Please email any questions regarding this issue to [mailto:support@knowledgetree.com support@knowledgetree.com].

[[Category: Windows OS]]
[[Category: Linux OS]]
[[Category: KnowledgeTree 3.6]]
[[Category: Bulk Download]]
[[Category: Tmp Directory]]