KnowledgeTree Tools Version 3.5.4a

From KnowledgeTree Document Management Made Simple

Overview

This is a maintenance and bug fix release of the KnowledgeTree Commercial Client Tools for Windows package, which includes KnowledgeTree Explorer, KnowledgeTree Office Integration, KnowledgeTree Desktop Imaging, and KnowledgeTree Outlook Integration.

What’s New

This release contains no new features.

Release Date

KnowledgeTree Tools: 5 February 2009

Compatibility with other KnowledgeTree Products

KnowledgeTree Tools 3.5.4a works with:

Installation and Upgrades

SYSTEM REQUIREMENTS

KnowledgeTree Commercial Edition Server 3.5.4a
KnowledgeTree Commercial License
Windows client machine
Microsoft .Net Framework version 2.0

PRE-REQUISITES

Upgrades: If you are upgrading from an older version of KnowledgeTree Tools, please uninstall the previous version before installing KnowledgeTree Tools version 3.5.4a.

HOW TO INSTALL KNOWLEDGETREE TOOLS

Download KnowledgeTree Tools from the KnowledgeTree website. KnowledgeTree customers receive a direct link for this download from KnowledgeTree Sales.
Run setup.exe to install application.
Configure a connection to the KnowledgeTree server through KnowledgeTree Tools, and enter your server details when prompted.

NOTES: 
* KnowledgeTree Tools must be installed on each client machine requiring access to KnowledgeTree.
* View instructions for configuring a connection to KnowledgeTree in the KnowledgeTree Administrator Manual

Documentation:

KnowledgeTree Installation and Upgrade Guide (See Installing KnowledgeTree Client Tools for Windows) Download PDF
KnowledgeTree User Manual (See Working with KnowledgeTree Client Tools for Windows) Download PDF
KnowledgeTree Administrator Manual Download PDF

Known Issues

KnowledgeTree Explorer Search returns no results when the title of any document in the results set contains accented characters

A workaround exists for this issue here.
Related calls: BBS-1541, BBS-1545 
*BBS-1541: Search from KnowledgeTree explorer (3.5.2c) gives no results. Related call: SUP-1291. 
*BBS-1545: Search text not found in KnowledgeTree Explorer for a document containing special characters.

BBS-1554: Microsoft Office 2007 users only. Indexing fails for documents scanned through KnowledgeTree Desktop Imaging when Microsoft Office Document Imaging (MODI) is not installed

By default, the MODI tool is not installed with Microsoft Office 2007. To resolve this issue you need to add the  
MODI tool to your Microsoft Office 2007 installation through Control Panel – Add/Remove/Change Programs. See  
Microsoft Windows Help and Support for information on performing this task.

BBS-1570: Microsoft Internet Explorer caching prevents document check-in when logging on to multiple servers from the same KTTools environment

This issue occurs in multi-server KnowledgeTree Tools environments, in the following scenario: A user checks out 
a document from one server (Server A), and Microsoft Internet Explorer caches this file location and the actual 
document. The user then checks out a document with the same file name from another server (Server B). 
However, in this instance, Microsoft Internet Explorer downloads the cached document (from Server A). When 
checking in the document in KnowledgeTree Tools, the document appears to check in, but when refreshing the 
KnowledgeTree Explorer interface, the document is still ‘checked out’. Clearing the IE cache resolves this issue.

BBS-1569: A runtime exception occurs when attempting to save a document with the same name as a document that already exists in the 'Downloaded' folder

This issue occurs when the pre-existing document in the ‘Downloaded’ folder is ‘read-only’. Documents in the 
‘Downloaded’ folder are ‘read only’ when they are opened from KnowledgeTree Explorer using the ‘Open as read 
only copy’ action.

BBS-1559: An exception occurs when cancelling a ‘Save’ (to KnowledgeTree) action of a new XLSX document

This issue occurs only in Excel, when in Edit mode (i.e. when you are actively editing a cell), then saving the 
document to KnowledgeTree. After selecting a KnowledgeTree ‘save’ location, a system message informs you that a 
document with this file name already exists at that location. Click ‘Yes’ to replace the file, and your document 
is checked in to KnowledgeTree. Clicking ‘Cancel’, or ‘No’ triggers an exception. Dismissing the exception 
reverts to the pre-save state, and you will need to Save to KnowledgeTree again to check in your document.

Defect Repairs

BBS-1566: Unhandled exception when performing a Save As action while actively editing a cell in XLSX. Fixed.

BBS-1565: Unsuccessful Save As action on XLSX 2007. Fixed.

BBS-1564 : Unsuccessful Check In when using the KnowledgeTree Save button to check in a pptx document. Fixed.

BBS-1563: The version number needs to be fixed in the About box. Fixed.

BBS-1562: COM exception when checking XLS document back into KnowledgeTree after an Edit. Fixed.

BBS-1561: Exception when attempting to check in a Visio document on Office 2007. Fixed.

BBS-1560: Exception when attempting to Cancel the action during the save and check in of a checked out PPTX document. Fixed.

BBS-1556: KnowledgeTree Tools Exception when attempting to Check-in the document with btn 'KnowledgeTree Save' after it has been checked out. Fixed.

BBS-1555: KnowledgeTree Tools Exception when attempting to check in a document after it has been checked out. Fixed.

BBS-1551: Update KnowledgeTree Tools logos to reflect new KnowledgeTree logo.

BBS-1549: KnowledgeTree Explorer Error. Related call: SUP-1423. Fixed.

BBS-1540: A downloaded document cannot be given a second life in KnowledgeTree via the KnowledgeTree plugin in Microsoft Office, unless the user removes the KnowledgeTree custom properties in the file. Related call: SUP-1134. Fixed.