KnowledgeTree Tools Search Issue

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Description

The search in KnowledgeTree Explorer does not display any results if one of the documents in the resultset contains an accented character in its title (e.g. ëéèäãñóô). In some cases KnowledgeTree Explorer may also display an error message -

This issue has also been found to occur on Linux-based KnowledgeTree servers, whether results contain accented characters or not.

Affected Installations

KnowledgeTree Tools 3.5.4 and 3.5.4a

How to resolve this issue

To resolve this issue, perform the following steps to apply the patch provided:

1. Download the patch at the following link: http://kt-download.s3.amazonaws.com/customer-files/search.inc.php.zip

2. Backup and replace the following files with the version in the patch archive:

<KnowledgeTree Install Directory>/knowledgeTree/search2/search/search2.inc.php

3. Open KnowledgeTree and clear your browser cache (CTRL+F5)

Support

Please email any questions regarding this issue to support@knowledgetree.com. Note that the patch for this issue will be included in the KnowledgeTree next release.